Refund policy

Last Updated: July 12, 2026

We want you to love your Type2 Gear. If something isn’t right, here’s how we handle it.

Returns

We accept returns on unused, unaltered items in their original condition within 14 days of delivery. To initiate a return, email us at howdy@typetwogear.com with your order number and reason for return. We will confirm eligibility and provide return instructions.

Items must be returned in the same condition in which they were received — unworn, unwashed, and with any original packaging intact. We reserve the right to decline a return if an item shows signs of use or damage not caused by a manufacturing defect.

Return Shipping

We do not provide prepaid return shipping labels. Return shipping costs are the responsibility of the customer.

If you are local, you are welcome to drop off your return in person — just email us first to arrange it.

Refunds

Once we receive and inspect your return, we will notify you by email. If the return is approved, you may choose to receive:

• A full refund to your original payment method, or
• Store credit for use on a future order

Refunds to your original payment method are typically processed within 5–10 business days, depending on your bank or card issuer. Store credit is issued immediately upon approval.

Original shipping charges are non-refundable.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please email us at howdy@typetwogear.com within 7 days of delivery with your order number and a photo clearly showing the issue. If the defect is confirmed, we will send a replacement at no charge. You do not need to return the original item.

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

• Custom or personalized products — items made to order or customized specifically for you
• Seconds and discounted items — items sold at a reduced price due to minor imperfections, which are disclosed at the time of sale

All sales on non-returnable items are final. Please review product descriptions carefully before purchasing.

Questions?

For any questions about a return or refund, contact us at howdy@typetwogear.com and include your order number. We’ll get back to you as quickly as possible.