Shipping policy
We want to get your gear to you as quickly as possible. Below you’ll find everything you need to know about how and when we ship.
Processing & Ship Days
We ship orders Monday through Saturday. Orders are typically processed and handed off to the carrier within 1–2 business days of being placed. We do not ship on Sundays or major U.S. holidays.
You will receive a shipping confirmation email with tracking information as soon as your order leaves our hands.
Domestic Shipping (United States)
We ship all domestic orders via USPS and UPS. The carrier and service level for your order will be selected at checkout based on your location and the shipping option you choose.
Free shipping is available on all domestic orders over $50. Orders under $50 will be charged a flat shipping rate calculated at checkout.
Estimated domestic delivery times are typically 3–7 business days from the date of shipment, depending on your location and the carrier. Delivery estimates are not guaranteed.
International Shipping
We ship to select international destinations via FedEx and DHL. Available countries and shipping rates will be displayed at checkout.
International delivery times vary by destination and are estimates only. Customs processing, local postal systems, and other factors outside our control may affect delivery timelines.
Customs, duties, and import taxes: International shipments may be subject to customs fees, duties, or import taxes upon arrival in the destination country. These charges are the sole responsibility of the recipient and are not included in the order total or shipping cost at checkout. We are not able to predict or control these fees — please check with your local customs authority before ordering if you have questions.
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website. If you haven’t received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at howdy@typetwogear.com.
Shipping Delays
While we do everything we can to get orders out promptly, delays can occasionally occur due to high order volume, carrier disruptions, weather, or other circumstances outside our control. If your order experiences an unexpected delay on our end, we will contact you directly to let you know.
Once an order has been transferred to the carrier, we are not responsible for delays caused by the carrier. For time-sensitive orders, please reach out before placing your order so we can advise on the best shipping option.
Planned Shipping Pauses
From time to time, we may temporarily pause shipping for planned events such as vacations or holidays. When this happens, we will announce the pause in advance on our website and social media channels so you can plan your order accordingly. Orders placed during a shipping pause will be fulfilled as soon as we return.
Lost or Damaged Packages
If your package arrives damaged or is marked as delivered but cannot be located, please contact us at howdy@typetwogear.com within 7 days of the delivery date. We will work with you and the carrier to resolve the issue as quickly as possible.
For packages lost in transit, we will file a claim with the carrier on your behalf. Resolution timelines vary by carrier.
Questions?
For any questions about a return or refund, contact us at howdy@typetwogear.com and include your order number. We’ll get back to you as quickly as possible.